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We are on the corner opposite the pharmacy, five minutes from Chapel Allerton centre. Phone lines open at 8:15am, fifteen minutes before the first appointment, and Sian answers most calls herself.
In pain today? Do not use a form. Ring 0113 496 0182 first thing and say you are in pain. We hold emergency slots each morning and would rather they were used than wasted.
Wednesday runs late for people who cannot get away in the day. Saturday slots are limited and go early. We close for bank holidays and between Christmas and New Year, with the out of hours number on the answerphone.
The first form requests an appointment and goes straight onto Sian's list. The second is for anything else at all: fees, the plan, a second opinion, or a complaint.
Tell us roughly when suits and we will ring back within one working day with actual times. This does not confirm a booking on its own, and nothing is charged until you attend.
Sian will ring you within one working day with two or three times that fit. If your tooth gets worse before then, phone 0113 496 0182 and we will bring you forward.
For questions about fees, the membership plan, a treatment you are considering elsewhere, or anything that has gone wrong. Complaints come straight to the practice manager and are taken seriously.
Thank you. You will get a reply within one working day. If it is about a complaint, Sian will acknowledge it in writing within three working days as our procedure sets out.
The door is open during practice hours. If you want to see the room before you commit to anything, say so at the desk and somebody will show you round.